A: Mon to Fri, 9:00 to 5:00. Saturday view is available by appointment only. Here is the link for appointment booking: https://cal.com/info-sunrise-build-diyava
FAQ
Q1: When can we view your cabins?
Q2: What is the leading time?
A: Our lead time depends on different types of products, usually from 2 to 10 weeks from deposit to delivery. The lead time can fluctuate depending on order volume, so the best way is to contact us to check for an updated time frame.
Q3: What are the terms of payment?
A: A deposit of up to 50% is required before we begin processing your order, and your cabin will not be placed into the production schedule until the deposit has been received. The remaining balance must be paid before delivery.
Q4: How high are the standard cabins?
A: The height is from 2650mm to 2840mm.
*Measurements are not to scale, and could be slightly different depending on the assembled cabin or cabin flatpack.
*Measurements for standard cabins only, we accept customised heights(Extra charge)
Q5: Do you offer a warranty?
A: Yes, Residential Use: 12–60 months, depending on conditions being met.
Commercial Use: 12 months (materials warranty only)
For more information, please refer to HQ PRODUCT WARRANTY TERMS
Q6: Do you supply double glazed windows/doors?
A: Yes. All our assembled cabins come with double-glazed windows and doors as standard, providing improved insulation and energy efficiency.
If you require double-glazing for flat-pack cabins, we can provide it as a custom upgrade, subject to additional cost and availability. Please speak with our sales team to discuss your requirements and confirm the best solution for your project.
Q7: Are the transportable cabins insulated?
A: All walls and ceilings are insulated; the floor insulation can be installed at an additional cost.
Q8: Can you arrange the transport?
A: Yes, we can. We can arrange door-to-door delivery.
Q9: Can you do on-site assembly?
A: Yes, we can do on-site assembly in the Auckland area or the surrounding areas.
Q10: Can we add extra windows/ranch sliders to my cabin?
A: Yes, you can. We do have several selections of windows and doors.
Q11: Can we have lights, power points etc for our cabin?
A: Yes, we can install the electrical and provide the COC, but NOT for the flatpack.
Q12: Can we pick up the cabin ourselves?
A: Yes, you can pick it up yourself. However, please note that self-pick-up may affect the warranty, as improper handling can cause damage. We strongly recommend using a professional transport company to ensure safe delivery and full warranty coverage.
Q13: What are the foundation requirements?
A: The portable cabin is not designed to be fixed to the ground directly and must be raised off the surface. We recommend engaging a local LBP to create a suitable foundation that meets the required standards and is appropriate for your cabin.
Q14: How far of the boundary does the cabin need to be?
A: Generally, it depends on how high and how far is your cabin from the the boundary and the main dwelling. For more infomation we would suggest that you check with your local Council first.
Q15: Do we need consent for the cabin?
A: The building consent is needed for a cabin with a cooking facility or plumbing. Some councils have differing opinions, we suggest that you check with your local Council first prior to your purchase.
Q16: How does the waste water work?
A: The wastewater can be connected with the public sewer system or a septic tank. A macerator pump may be required.
Q17: Who connects the water and wastewater?
A: A local registered plumber and drain layer are required.
Q18: How is the power connected?
A: The cabin comes standard with a 16-amp caravan plug. A 32-amp option is also available if you need to run higher-load appliances such as cooktops or heat pumps. You will need a caravan extension lead to connect the cabin to your power source. We recommend using a local registered electrician to complete the power connection for safety and compliance.
Q19: How can we connect the phone and the internet?
A: You can use VOIP for phone services and a WiFi access point or WiFi bridge to connect to the internet. We recommend engaging qualified professionals to complete the setup.
Q20: How is the water heated?
A: The water can be heated by a gas califont.
Q21: Do you supply appliances?
A: Yes, we can arrange it. Please get in touch with us for further information.
Q22: Do you fit gas appliances inside the cabin?
A: We can only install the gas cooktop. But we don’t recommend using the gas heater inside the cabin. All gas fittings must be carried out by a licensed professional and comply with local regulations.
Q23: Can I rent out the cabin long term and earn extra income?
A: This depends on how the cabin is used and local council requirements.
Any use for long-term accommodation or rental purposes may require compliance with building and tenancy regulations.
We recommend confirming with your local council or a qualified professional before proceeding.
Q24: Can we live in our portable cabin?
A:Our cabins are supplied as relocatable structures and are not classified as permanent dwellings.
Any residential use is subject to site-specific requirements, including building consent and council approval.
We recommend checking with your local council or planner for guidance.
Q25: What is the cost to deliver to South Island?
A: We don’t arrange any delivery to the South Island.
Q26: How far the Hiab can reach?
A: It depends. The client needs to inform us of the distance to reach.
Please do not hesitate to contact our friendly team for further discussion and a FREE 3D plan.